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FAQs

ORDERS

Pre-orders will be sent out on the date listed. Unless otherwise stated, all other orders will be sent out according to the following timeline.

DOMESTIC PROCESSING TIME: 1-3 business days

SHIPPING TIME: 3-5 business days

INTERNATIONAL PROCESSING TIME: 1-3 business days

SHIPPING TIME:5-21 business days

 

SHIPPING

Packages are mailed via USPS & a tracking number will be sent to the email address provided during checkout. Tracking may take up to 24-48 hours to update.

In the case that you have input an incorrect address at checkout, please contact us immediately. If the package has been shipped out already, we will not be responsible for any subsequent charges to return and resend the package.

SHIPPING COSTS
United States Postal Service (3-5 business days) $4.95 - $7.95
International Delivery (5-10 business days) $7.95 - $15.95

 

RETURNS

Due to sanitary reasons, only unworn and unused items may be returned. 

In the event that you receive a damaged or incorrect product, please email us pictures of the product at returns@sugarappleco.com within 48 hours. Lashes must be unworn and unused.

♡10% OFF AN ORDER♡